What is ServiceNow?
Service-Now is the IT Help Desk ticketing system for submitting requests and reporting incidents and it’s a cloud based ITSM tool.
What is a view?
View defines the arrangement of fields on a form or a list. For one single form we can define multiple views according to the user preferences or requirement.
What is ACL?
An ACL is access control list that defines what data a user can access and how they can access it in service now.
What is dictionary override?
Dictionary Overrides provides the capability to override several properties of a field in extended table. For example, change table is extended from task table. There is a field named status in task table and set as read-only. When we use this field in change form it will show be a read only. We can set this to non-read only by using the dictionary override. Similarly, there are other properties that can be set for the fields in extended table.
What is an UI policy?
UI policies are alternative to client scripts. It can be used to set a field as mandatory, read only and visible on a form. You can also use UI policy for dynamically changing a field on a form.
What is a data policy?
Data policy checks the mandatory and read-only of a field whenever a record is inserted or updated through a web-service or import set. For example: If a mandatory field in the incoming record (from import set or web-service) is empty then the data policy will not allow to insert that record into the table.
What is difference between UI policy and data policy?
UI policy acts when a record is inserted or updated through a ServiceNow UI i.e. ServiceNow forms while data policy acts whenever a record is inserted or updated into database through any means.
What is data dictionary?
Data dictionary defines every table and field in the system. It contains information about a field’s data type, default value, dependency, and other attributes
What is installation exit?
Installation exits are customizations that exit from Java to call a script before returning back to Java. Navigate to System Definition > Installation Exits. Some installation exit names (Login, Logout, Validate Password, External Authentication) are reserved and cannot be changed. Other installation exits can override these with custom script that replaces the script in the default installation exit.
What is domain separation?
Domain separation is a way to separate data into (and optionally to separate administration by) logically-defined domains. For example, a client XYZ have two business and they are using servicenow single instance for both business. They do not want that users from one business can see data of other business. Here we can configure domain separation to isolate the records from both businesses.
What is HTML Sanitizer?
The HTML sanitizer automatically cleans up HTML markup in HTML fields to remove unwanted code and protect against security concerns such as cross-site scripting attacks. The HTML sanitizer is active for all instances starting with the Eureka release.
What is scorecard?
A scorecard can be used to measure the performance of an employee or a business process. It is a graphical representation of progress over time. A scorecard belongs to an indicator. The first step is to define the indicators that you want to measure. Scorecards can be enhanced by adding targets, breakdowns (scores per group), aggregates (counts, sums, and maximums), and time series (totals and averages).
What is client transaction timing?
Client transaction timing provides more information on the duration of transactions between the client and the server. This require to activate the plugin – “Client transaction timing plugin”.
What are Gauges?
A gauge can be based on a report and can be put on a homepage or a content page.
What do you mean by Metrics in ServiceNow?
Metrics record and measure the workflow of individual records. With metrics, customers can arm their process by providing tangible figures to measure, for example, how long it takes before a ticket is reassigned or changes state.
How many types of search is available in ServiceNow?
Lists: find records in a list
Global text search: find records in multiple tables from a single search field.
Knowledge base: find knowledge articles.
Navigation filter: filter the items in the application navigator.
Search screens: use a form like interface to search for records in a table. Administrators can create these custom modules.
Name few types of reports that you can generate?
How ServiceNow recognizes Inbound Emails?
Via Watermark or InReplyTo email header. If These are not present, ServiceNow recognizes email containing a prefix in the subject line.
What is Performance Analytics in ServiceNow?
Performance Analytics is an additional application in ServiceNow that allows customers to take a snapshot of data at regular intervals and create time series for any key performance indicator (KPI) in the organization.
Define record producer?
It is kind of catalog item that let users to develop task-based records from the service catalog. You can develop a problem record or change record with record producer. It is offers an alternative idea to develop records via service catalog.
What is the processing order for Record ACL rules?
Record ACL rules are processed in the following order:
- Match the object against field ACL rules
- Match the object against table ACL rules
User must pass both field and table ACL rules in order to access a record object.
What is application and how to disable or enable it?
Application is a collection of modules which offers its highly related information. While speaking about change application, it offers the data related to the change process. It includes certain modules such as view change tickets, change ticket and etc. Search to “Application Menus” module which is under device definition application. After that, open the suitable application that need to be disable or enable. Prefer active as right to enable application or prefer active to wrong option to disable application.